Humanitarian Networks and Partnerships Weeks
HNPW 2024 (29 April - 10 May 2024)
          


 
Session title: Closing the digital language gap: How to ensure technology speaks to everyone
Organizer(s): CLEAR Global
2 May 24 14:00-15:30
 
SessionAbstract

Communicating in the languages of affected people is increasingly acknowledged as essential for effective humanitarian action, at a time when humanitarian digital services are expanding. Yet only a fraction of the world’s 7,000 languages are meaningfully online. For the billions already locked out, the digital divide is only widening.

In the age of ChatGPT, what part can artificial intelligence (AI) play in the solution? How far can it enable aid providers to understand and respond to people’s needs and questions in their preferred languages?

Building on the findings of a recent study by CLEAR Global and GSMA on language in humanitarian digital inclusion, a panel of experts, each using language technology to support their different services, share their experiences and debate together and with attendees where the opportunities and limits lie for language AI. How does language AI connect with efforts to ensure digital services support greater accountability and inclusion? What are the implications for such issues as equity, informed consent, human-centered design and sensitivity to power dynamics? And what scope is there for the sector to work together to ensure technology works for everyone who needs - and wants - to use it?

Attendees need to register for the Zoom link here:

https://us02web.zoom.us/meeting/register/tZMvf-Gsrj8pHNAlDZIVn69o0ACteXY1CFZn


Speakers

Moderator:

Zoe Hamilton, GSMA

Zoe is a Senior Research Manager on GSMA’s Mobile for Humanitarian Innovation team, where she focuses on issues related to disaster resilience, digital risks, and inclusive technology. She has also worked as a Fulbright Scholar in India, a UNFPA researcher, and an independent documentary filmmaker. Zoe holds a MSc in International Development Management from the London School of Economics and a BA (Hons) from Middlebury College in Political Science and French.


Panelists:

Tino Kreutzer, KoboToolbox

Tino Kreutzer serves as the COO of Kobo, an international nonprofit responsible for creating KoboToolbox—a trusted data collection, management, and visualization platform. KoboToolbox is used by more than 14,000 organizations worldwide and serves as a cornerstone in various sectors, including economic development, humanitarian assistance, environmental conservation, and more. With over 15 years of specialized experience, Tino Kreutzer is a recognized expert in responding to humanitarian crises, natural disasters, and global public health emergencies. His ongoing research focuses on leveraging natural language processing technologies to further enhance the quality and efficiency of data collection to better understand the complex views and needs of local communities. Previously, he worked at the UN Development Programme, creating coordination and data management systems in the Central African Republic and the Democratic Republic of Congo, focusing on disarmament efforts and combating sexual violence.


Alex Ross, Talk to Loop

Alex has a Master’s in International Affairs and Diplomacy as well as Child Psychology. In New Zealand, Alex worked with recidivist youth offenders using restorative justice and outdoor education methods for reintegration following criminal convictions. She then worked for over twenty years in humanitarian and development contexts as a Child Protection specialist and increasingly in management positions at country, regional and global levels. She worked for a variety of Non-Government Organizations such as War Child and International Rescue Committee and more recently as the Director of International Programs and Partnerships for the British Red Cross. She has lived on every continent and in many different contexts (Haiti, Syria, Iraq, Kenya etc) and been involved in development and emergency responses in most parts of the world.

Loop envisions a world where everyone, including those who are marginalized, vulnerable and underserved, can share their opinion and experience in a safe, open and transparent way, to effect positive social change at the individual, community and global level.


Vijay Sai Pratap, Gram Vaani

Vijay Sai Pratap, Co-founder and CEO of Gram Vaani (OnionDev Technologies) has been a Telecom and Technology for Development professional for over 21 years. Vijay strongly believes that technology is definitely not a silver bullet but can be a great enabler of equitable access to information, services and justice, thus amplifying the impact of human intent and capacity. Gram Vaani has touched over 5 Million individuals, generated 1Mn+ community voices, partnered with over 250+ organizations across domains, by creating inclusive, community led conversation spaces, enabling them to not just access and share life impacting information, but also voice their opinions or ask questions, and collectivize to take positive action. Vijay is an Engineering graduate from the University of Madras and holds a Master’s in Business Administration (Sri Sathya Sai Institute of Higher Learning, AP) and Business Law (National Law School of India Univ, Bangalore). Vijay is an Acumen India 2020 fellow. Vijay, prior to teaming up with Aadi (Dr Aaditeshwar Seth, Associate Prof. IIT-D, Dept of CS), founded and was heading the Life Impacting Services and Mobile Governance business unit at OnMobile Global Ltd. He has played key roles across functions, from account management, business development and strategy, regulatory liaison and support, Project and Delivery management to product ideation and conceptualization in the ICT for development space and has led award winning projects across domains.



Caroline Masboungi, UNICEF

Caroline Masboungi is a Gender-Based Violence (GBV) Specialist at UNICEF, based in Geneva. She leads UNICEF’s GBViE innovations and service delivery workstream at global level. She manages intricate portfolios including pivotal projects like “Laaha,” a virtual safe space platform for girls and women and digital referral pathway app (eRPW), leveraging advanced technologies to protect and empower women and girls. With over 14 years of comprehensive experience, Caroline’s work spans across Africa, Asia, and the Middle East, focusing on GBV prevention, response, and fight against impunity of sexual violence. Prior to joining UNICEF, Caroline worked with organizations such as the International Organization for Migration (IOM), the International Rescue Committee (IRC) and OHCHR which reflects her holistic understanding of humanitarian response to GBV and her unwavering commitment to women and girls through innovative, gender-sensitive, and effective strategies, paving the way for GBV humanitarian innovation.


Christian Resch, CLEAR Global

Christian Resch is language technology expert working for CLEAR Global, currently focused on using language technology to improve access to advice and information for smallholder farmers in Kenya and India. Before this, he worked for GIZ's AI programme helping to build AI ecosystems and language technology and data for low-resourced languages across Africa and Asia. He started his career in the financial sector, working on data science and statistics for the European and German central bank.



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